PRIMARY FUNCTIONS/RESPONSIBILTIES
Key Activities:
- Provide first-line technical support to users via phone, email, and chat.
- Diagnose and resolve technical issues, including problems with operating systems, software, and hardware.
- Prioritize incidents based on severity and ensure timely resolution.
- Log and categorize support requests using a ticketing system.
- Guide users through problem-solving processes and provide clear instructions.
- Escalate unresolved issues to higher...